Emergency plumber across London

Yes. Emergency callouts run 24/7. The office is staffed from 7am to 10pm every day, and at any other time the same number rings straight through to the person on call.

Water causing damage at this moment is an emergency. So is having no water or no heating when it truly cannot wait. A tap that drips is not. We would sooner book that in as a normal job than bill you emergency rates for something that will keep until the next day.

You get a price before the engineer begins, out of hours included. We never start work first and only reveal the cost once it is done.

Phone us for anything urgent. The form is read during office hours, so it suits quotes and work that can wait.

Call the gas emergency line before you call us. Leave the property, don't switch lights or appliances on or off as you go, and don't smoke or use a lighter. From outside, ring the National Gas Emergency Service on 0800 111 999. Once they have made it safe, our Gas Safe registered engineers can repair the boiler, cooker or pipework involved.

Treat anything wet as live. Keep your hands off switches, sockets and fittings the water has reached. If the consumer unit is dry, and so is the floor in front of it, switch everything off at the main switch; if not, keep everyone out of that room. We will deal with the water, and our electricians can check any wiring that got wet before it is used again.

Yes. Give us the address, the tenant's name and phone number, and who is paying, and we will arrange access with the tenant ourselves. If anything over a set amount needs your approval, say so when you book and we will come back to you before going further. Tenants can ring us directly in an emergency too — it helps to have the landlord's or agent's details to hand.

Yes, as long as someone can let us in. A neighbour with a key, a managing agent or a concierge are all common. While the engineer is travelling, we can talk whoever is there through finding and shutting the stopcock, which limits the damage sooner. Tell us on the phone who will meet the engineer and how to reach them, and send any entry codes or gate details by WhatsApp so nothing holds things up at the door.

Sometimes, but it depends on your policy. Many buildings and contents policies cover the damage caused by escaping water, while the repair to the pipe itself is often treated separately or excluded. Some policies include home emergency cover as an add-on. Ring your insurer, take photos before anything is cleared up, and keep the invoice. If the insurer wants an explanation of what failed, ask the engineer to note it down on the visit.