Boilers and heating

Boiler service across London

A yearly service is the smallest bill a boiler will ever hand you, and the one that does it most good. Worn parts get spotted before they leave you with no heating in January. Most manufacturers also make yearly servicing a warranty condition, and a missed service is among the commonest reasons a claim is turned down.

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The work

Included in the job

  • Yearly boiler service with safety checks
  • Flue checks and combustion analysis
  • Components inspected and cleaned
  • Checks on controls, pressures and seals
  • Servicing that keeps the manufacturer’s warranty valid
  • Records of each service for landlords and managing agents
Good to know

Read this before you ring

You may find you can sort some of this yourself, without calling us. We are fine with that, and would rather you knew it.

Get in before the cold weather

Boiler faults tend to surface in the first really cold week of the year, which is just when engineers all over London are busiest and hardest to book. Getting Ninja Plumbers in during late summer or early autumn avoids that. The price is no different, and finding a slot is far easier than it is halfway through a cold snap.

Servicing and repairs are different jobs

A service means inspecting and cleaning the boiler. Should it uncover a part that has failed, replacing it is extra work, and we price that before we touch it. You should never be handed a bill you had not agreed to.

Hold on to the service record

When you make a warranty claim, manufacturers want proof the boiler has been serviced every year. Store the record where you can lay your hands on it. A single sheet of paper can decide whether a repair is free or paid for.

What servicing does not cover

Servicing looks at the boiler only, not the rest of the system. Radiators that stay cold at the bottom, or pipework clogged with sludge, point to a separate problem that calls for a flush, not a service.

Cost

What changes the price

A boiler service is a set list of checks, but it does not take the same time on every boiler. The model, how well it has been looked after and where it lives all change how long the engineer needs.

The make and model

Some boilers open up in minutes. Others need more taken apart before the burner and heat exchanger can be inspected, and certain manufacturers specify that a seal or gasket is renewed whenever the combustion chamber is opened. The service follows whatever that boiler’s instructions require.

How long since the last one

A boiler serviced every year is usually a clean, routine visit. One that has gone several winters without attention tends to need more work: a clogged condensate trap, a fouled burner, debris in the heat exchanger. That extra cleaning takes time, and it shows in the price.

Getting to the boiler

A boiler on a kitchen wall is simple. One in a loft without boards or a proper ladder, squeezed into an airing cupboard, or boxed behind fitted units that have to come off first takes longer to service safely. Tell us where yours is when you book.

Adding other gas checks

If you also want the hob or a gas fire looked at, or you are a landlord who needs a gas safety certificate, doing it on the same visit is usually better value than booking separate appointments. Mention it when you book so enough time is allowed.

We agree the price with you before any work begins, and accept both card and cash.

Your questions

Questions we often get

How often does a boiler need servicing?

Every year. Most manufacturers make that a warranty condition, and missing a service is a frequent reason for claims being refused.

How long will the service take?

Allow under an hour for a typical domestic boiler. If something needs a closer look it can take longer. We would sooner spend an extra twenty minutes than pass a boiler that is not quite right.

How is a service different from a repair?

Servicing is a planned inspection and clean, while a repair puts right a particular fault. When a service shows up a failed part, that part is priced on its own and we ask for your go-ahead before fitting a new one.

Will you service a boiler someone else fitted?

Yes. Who installed it makes no difference to us.

Is a boiler service the same as a gas safety certificate?

No, though the two are easy to confuse. A gas safety check is the legal annual check landlords need, covering every gas appliance, flue and the pipework, and it produces the certificate tenants must be given. A service is maintenance on the boiler itself: opening it up, cleaning it and checking it runs as it should. Many landlords book both on one visit; a homeowner living in the property generally only needs the service.

Is there anything I should do before the engineer arrives?

Clear the space in front of the boiler and around it, including anything stacked in the cupboard, and make sure the loft hatch and ladder are usable if that is where it lives. Have the last service record to hand if you can find it. And make a note of anything odd — noises, a pressure that drifts, radiators slow to warm — because the service is the right moment to mention it.

Appliances

Appliance jobs linked to this service

Each of these installations falls under this service, with a page of its own explaining the work.

Related services

Other heating jobs we do

Businesses use us for boiler service too, among them estate agents.

Looking for boiler service in London?

Tell us what is wrong and where you are, and you will have the price before any work begins.