Air conditioning repair in London
A unit that has simply stopped cooling. One that is dripping water onto the carpet. One that trips the electrics the moment it switches on. Whatever the symptom, the actual cause is rarely obvious just by looking at the box on the wall — it could be the refrigerant, the drainage, the electrics or the unit itself. Ninja Plumbers pins down the true fault first and prices the repair after, so you never pay for guesswork.
- Refrigerant work by F-Gas certified engineers
- Engineers DBS-checked and fully insured
- Price agreed before we start
- Workmanship guaranteed
Monday – Sunday, 7:00 AM – 10:00 PM · Out-of-hours emergency? Call 020 3576 5825
Get a price for air conditioning repair
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Included in the job
- Little or no cooling from the unit
- Water dripping or leaking from the indoor unit
- Ice building up on the indoor unit or its pipes
- Outdoor unit that cuts out or will not start
- Electrical faults and breakers that trip
- Fault codes, flashing lights and remotes that do not respond
- Grinding, buzzing or rattling noises
- Leak detection and repair to F-Gas standards
Read this before you ring
You may find you can sort some of this yourself, without calling us. We are fine with that, and would rather you knew it.
A few quick checks before you book
First, make sure the unit has power and the remote is on cool, not fan, dry or heat. Then look at the outdoor unit: nothing should be blocking the air around it. A dead remote is not always the end of it, since many wall units have a small button under the front cover that starts them without one. If that button works, the fault is in the remote, not the system. These checks seem obvious, yet they explain a fair share of the calls we get saying "it has stopped working".
Indoor drips usually mean a drainage fault
When an indoor unit is dripping, the refrigerant is rarely to blame. The unit pulls moisture out of the air as it cools, and that water has to drain away. Usually the drip is a drain pipe blocked with dust and slime, a small condensate pump that has stopped, or a pipe that runs too flat. The fix is straightforward, but ignored for long enough it will mark a ceiling just as badly as any plumbing leak.
Ice on the unit means switch it off
Frost or ice on the indoor unit, or on the pipes outside, usually means too little air is passing over the cooling coil or too little refrigerant is in the system — a blocked filter, a slow leak or a struggling fan. Switch it off and let it thaw on its own; chipping at the ice damages the thin fins behind it. Frost on the outdoor unit while the system is heating in winter is different: that is normal, and the unit clears it itself.
Note the code before you reset anything
Most modern units show a fault as a code on the display or a pattern of blinking lights. Codes differ from make to make, so note the model as well. Then switch the unit off at its isolator switch for a few minutes and try again. If the same code comes straight back, leave it off and tell us what it says when you ring.
Do not keep resetting a unit that trips the breaker
Resetting the breaker again and again will not cure an electrical fault that keeps tripping the circuit. Repeated trips usually point to a fault that is getting worse, and running the unit on may leave you needing a replacement, not a repair.
A new noise is worth a call
A rattle is often something simple: a loose panel, a bracket that has worked free, or leaves caught in the outdoor fan. A scraping or whining that follows the fan can be a motor bearing starting to go. Clunks or grinding from the outdoor unit as it starts up are more serious. A fan motor replaced early is a smaller job than one left running until it seizes.
A system that needs regassing has a leak
Air conditioning is a sealed system. It does not use refrigerant up, so if the charge is low, some has escaped. Topping it up without finding the leak means paying for gas that will leak out again, releasing a potent greenhouse gas as it goes. The rules expect the leak to be repaired, not simply refilled, and by law only F-Gas registered engineers may do that work. A general handyman should not take it on, whatever they charge.
When a repair stops being worth it
Most faults on a reasonably modern system are worth fixing. The sums change with a failed compressor on an older unit, where the repair can come close to the cost of a new system, and with anything still running on R22 — an older refrigerant that can no longer legally be used to recharge a system. Either way, you get both prices and the decision stays with you. Our air conditioning replacement page covers that choice in more detail.
Questions we often get
My air conditioning has stopped cooling. What could it be?
Often a refrigerant leak or an outdoor unit fault, and sometimes simply a filter clogged badly enough to choke the airflow. A faulty temperature sensor can also make the unit ease off before the room has cooled. We rule out the simple causes before assuming the worst.
What makes an indoor unit leak water?
Nearly always the condensate drain — either blocked or not falling correctly — rather than anything to do with the refrigerant. Once we can actually see the drain run, it is usually a quick job to put right.
The outdoor unit is running but the room is not getting cooler. Why?
The outdoor fan can keep turning while the compressor, the part that does the actual cooling, fails to start. Low refrigerant or a badly blocked filter can look much the same. Tell us whether the outdoor fan is spinning and whether a code is showing.
Will you repair a system someone else installed?
Yes. Parts for older or less common makes can take longer to track down, and if that applies to yours we will say so when we price the repair.
How much does a refrigerant leak cost to fix?
That depends on where the leak sits and how easy the pipework is to reach. We locate and confirm the leak before quoting for the repair, never the reverse.
Should I keep using it until the engineer arrives?
Not if it is leaking, icing up, tripping the electrics or making a new grinding noise — running it with a fault like that tends to make the repair bigger. If it is simply cooling less well than it used to, it is usually fine to use until the visit.
Other air conditioning jobs we do
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Air Conditioning Maintenance
A yearly visit to keep your system cooling efficiently and to catch a refrigerant leak before it turns into a breakdown.
Read about Air Conditioning Maintenance -
Air Conditioning Installation
Single and multi-split air conditioning, correctly sized and positioned, and installed by F-Gas registered engineers.
Read about Air Conditioning Installation -
Air Conditioning Replacement
Worn-out or failing systems replaced, including older units whose refrigerant is no longer available for top-ups.
Read about Air Conditioning Replacement
Looking for air conditioning repair in London?
Tell us what is wrong and where you are, and you will have the price before any work begins.