Book a plumber
Ring Ninja Plumbers and you'll speak to someone who can actually get an engineer moving. If it's urgent, don't sit waiting on an email — call.
- Fully insured and on the Gas Safe Register
- Engineers with DBS checks
- 24/7 emergency callouts available
- Price agreed before any work begins
- Workmanship guaranteed
Monday – Sunday, 7:00 AM – 10:00 PM · Out-of-hours emergency? Call 020 3576 5825
Tell us about the job
Name, phone and postcode are all we need to start. Everything else can wait.
Thank you — your enquiry is in
Expect a call back on the number you entered. For anything urgent, there is no need to wait: ring 020 3576 5825.
Ways to contact us
However you'd rather get in touch, it lands with the same Fulham office — pick whichever's easiest.
Job booking — quickest for getting an engineer out 020 3576 5825 WhatsApp — show us the problem in a photo +44 7447 575645 Email — suits quotes that can wait info@ninjaplumbers.co.uk Management — commercial, accounts and complaints 020 3576 5825Useful details to give us
With these four details to hand, you should get a proper answer on the first call, rather than needing three:
- The postcode of the property
- The problem, and about when it began
- If the water has been turned off or is still flowing
- Access to the property, and when you will be in
There is no need to type out a long description — a WhatsApp photo usually shows us more, and makes it likelier the engineer arrives with the right part on the first visit.
From your call to a finished job
- You tell us what is happening
By phone, WhatsApp, email or the form. We ask a few questions, and a photo or a fault code helps us work out what is likely wrong and what the engineer needs to bring.
- We book the visit
We agree a time that suits you and tell you about the call-out charge before anyone sets off. For an emergency, we get an engineer moving as soon as one is free.
- The engineer diagnoses and prices it
On site, the engineer finds the cause and gives you a price for the work before starting. Nothing goes ahead until you have agreed it.
- The job is done and paid for
Once the work is finished and tested, you can pay by card or cash. Our workmanship is guaranteed, so if anything we did is not right afterwards, call the office and we will come back and put it right.
Worth knowing before you contact us
Is there a call-out charge?
Yes. We tell you what it is when you book, before an engineer sets off, so there is no surprise on the day.
Can you give me a price over the phone?
Often we can give you a rough idea from a good description or a photo. The firm price comes from the engineer once they have seen the job, and it is agreed with you before any work starts.
How can I pay?
By card or cash, once the work is done.
What are your opening hours?
The office is open Monday – Sunday, 7:00 AM – 10:00 PM. Outside those hours, the emergency callout line is still answered for burst pipes, major leaks, no water and no heating.
Do you cover my area?
We cover Greater London, plus Guildford, Woking and the towns around them in Surrey and north-east Hampshire. The areas page lets you check your postcode.
Looking for a particular job? Start with all our services, or go straight to emergency plumbing, boilers, heating or drainage.